SMS Privacy Policy
Last updated: Sep 6, 2026
Who this covers
This policy explains how 8584648 Canada Inc, operating as Sports Virtuoso and Halo Headband Canada ("we", "us"), handles mobile phone numbers used for text messaging (SMS).
It supplements our general privacy policy at https://sportsvirtuoso.com/policies/privacy-policy. Where the two differ on the subject of mobile numbers, this policy governs.
What we collect
Only your mobile phone number, and the content of text messages exchanged between you and us.
We collect your number when you give it to us:
- when you place an order online or in our stores;
- when you leave a racquet with us for stringing, repair or a custom order;
- when you text us first;
- when you ask a member of staff to notify you by text.
Why we use it
We send transactional and customer-service messages only:
- notifying you that an order, restring or repair is ready to collect;
- order and shipping status, including tracking information;
- answering questions you have asked us;
- arranging pickup, delivery or an appointment.
We do not send marketing or promotional text messages.
We do not share your mobile number
We do not sell, rent, or share your mobile phone number or your SMS consent with any third party for their own marketing purposes. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.
The only parties who ever see your number are:
- Twilio Inc., which carries the messages on our behalf as our messaging provider;
- Shopify Inc., which holds our customer and order records;
- your own mobile carrier, which delivers the message.
Each of these acts as our service provider and may use your number only to provide that service to us. We may also disclose information where the law requires it.
Message frequency
Message frequency varies and depends on your own activity with us — typically a small number of messages per order or per service visit, and only in reply when you have written to us. We do not send recurring or scheduled campaigns.
Message and data rates
Message and data rates may apply. Your mobile carrier's standard messaging and data charges apply to any message you send or receive. We do not charge you for messages.
Stopping messages
Reply STOP (or ARRÊT) to any message to stop receiving texts from that number. We record the opt-out and our system then refuses to send to you, rather than relying on the carrier to block it. Reply START to resume. Reply HELP (or AIDE) for assistance, or contact us using the details below.
Opting out of text messages does not affect your order — we will contact you by email or telephone instead.
Retention
We keep message history for as long as needed to service your orders and to meet our record-keeping obligations. You may ask us to delete your number and message history at any time using the contact details below.
Your rights
If you are in Quebec, Canada, you have rights of access, correction and withdrawal of consent under Quebec's Act respecting the protection of personal information in the private sector, and under PIPEDA elsewhere in Canada. Write to us and we will respond.
Contact
8584648 Canada Inc, 5277 Av Du Parc, Montreal, Quebec, H2V 4G9, Canada Email: Telephone / SMS: +1 514-272-8928